Shipping policy
Delivery & Shipping Policy
Transparent, secure, and fully tracked pallet logistics across the UK
ℹ️ Please Note: All delivery timeframes provided on our website or by customer support are approximate only. We strongly recommend that you do not hire professional fitters, carpenters, or joiners until your flooring has been fully delivered on-site and thoroughly checked for transit damages.
🚚 Delivery Pricing
On all orders above £650. For orders under £650, standard delivery is charged at a flat rate of £39.99 UK-wide.
*Some non-mainland or rural postcodes may incur a carrier surcharge.
⏱️ Timeline & Tracking
Standard delivery for in-stock products takes approximately 3 to 6 working days from dispatch, with approximately 1 working day for order processing.
You will automatically receive an email with full tracking details as soon as your pallet leaves our warehouse.
Special Order Logistics
Premium products from manufacturers such as Amtico, Karndean, and Invictus are special-ordered directly from the suppliers on your behalf. These orders follow our standard timeline of approximately 3 to 6 working days to arrive at our warehouse, but may take longer depending on supplier stock levels. The moment we receive your special-ordered flooring, we immediately dispatch it to your address on a premium next-day service.
Essential Pallet Delivery Terms
- Kerbside Delivery Only: All deliveries are handled by specialized third-party pallet networks and are delivered strictly kerbside. The driver is not obligated or insured to carry heavy flooring boxes inside your property.
- No Customer Collections: To maintain strict warehouse safety standards and logistics efficiency, we do not offer customer collection options. All orders must be delivered directly via our designated transport network.
- Re-Delivery Fees: If no one is present to accept the delivery during your scheduled window, a standard £30 re-delivery fee will be charged by the carrier to reschedule.
- Checking for Damages: You are fully responsible for checking the products for damages upon delivery. If you notice any damage, you must note it on the driver's delivery slip and notify support@flooringmonster.com within 48 hours with photographic evidence.
Legal & Statutory Disclosures
We take every care to ensure your order is delivered in good condition. However, you are responsible for checking the products for damages upon delivery. If the goods are damaged, mention it to the driver when signing for the delivery. We do not accept responsibility for replacing any products that have not been declared damaged upon delivery.
Since deliveries are undertaken by a third party, FLOORING MONSTER is not liable for any property damage which may occur. Property type includes, but is not limited to, pathways, driveways, garages, verges, and flower beds. In the rare instance that any such damage does occur, get in touch with us as soon as possible. We will provide the details of the courier where a complaint needs to be raised.
We are not liable for expenses that you may incur due to late delivery of the products. We are also not liable for reimbursing any expenses incurred due to damage caused by hiring service providers, such as carpenters, fitters, and joiners. We strongly recommend that you hire tradesmen only after the products are delivered on site.
You will receive no guarantee from us that the product you ordered will be delivered to you in a single shipment. We may need to receive products from multiple warehouses in some cases. There is no reason to worry as your complete order will still reach you on the specified day.
Once products are in your possession, they become your responsibility unless you return them to us. We are not liable for any potential loss or damage of items once they are delivered and accepted.